Our Privacy Policy

At Kalypso Arts, LLC, we value your privacy. This privacy notice explains how we collect and use your personal data on our website and other related services. By using our services, you agree to the collection, use and processing of your personal data as described by this privacy notice.

Information You Provide

If you register for an account, or use our website and services or sign up for emails or updates, we may ask you for basic contact information like your name, email and mailing addresses, phone number and demographic information when you purchase products from us. Personal information can be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonomized) or aggregated information derived from personal information. We may collect a variety of personal information about you or your devices from various sources. 

User Content

We may allow you and other users of our website and services to share their own content with others. This may include posts, comments, reviews or other user-generated content unless otherwise noted when creating such content. This information may be shared publicly through our website and services.

Communications

If you contact us directly, we may collect additional information from you. Our customer support team may ask for your name, email and mailing addresses, phone number or other information in order to verify your identity.

Events

If you register for an event that we host whether online or in-person, we may collect relevant information such as your name, address, title, company, email and mailing addresses, phone number as well as specific information relevant to the event you have registered for. 

Payment Information

Payments are processed securely through our third party payment provider. We do not store or have access to payment/debit card details, only transaction identifiers are retained for record keeping. We may also collect and store identifying information at time of purchase. We accept major credit cards and digital wallets; Apple pay, Google pay and Paypal and bank transfers where applicable. Orders will not be fulfilled until payment has been successfully authorized. 

Security

• All transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.
• We comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to protect payment data.                           

Refunds and Disputes

• Refunds are subject to our Refund/Return Policy.
• If defective, product must be returned within 30 days of purchase with all items in good condition to warrant a full refund.
• If you believe you have been incorrectly charged, please contact us at wordwar2@icloud within 30 days of purchase.
• Chargebacks and disputes initiated through your bank or card issuer may delay the resolution process.   

Currency and Fees

All prices are displayed in USD. Customers are responsible for any foreign transaction fees, currency conversion charges, or bank handling fees.                                                                

Fraud Prevention                             

We reserve the right to cancel or refuse any order if fraudulent activity is suspected. Additional verification will be required for high-value transactions.

Contact Information 

Contact us with questions and comments regarding payment at wordwar2@icloud.com